Shipping & Returns

Shipping & Delivery : Please Contact Us to Arrange Shipping!
OC Fabrication LLC ships their products within the United States and Internationally. Most products ship via UPS or USPS. Orders that exceed $500 require a signature confirmation. The customer is responsible for import taxes and fees on international shipments.

Returns & Exchange

  • Unfortunately we do not allow refunds for fabricated parts, as they are custom built to order.
  • A 10% processing fee is deducted from all eligible refunds.
  • On shipped orders we are not responsible for return shipping or refunding the original shipping amount.
  • Parts must be returned in the original package and condition as they were sent.
  • No returns on items that have been damaged or installed.
  • Refund will be issued once the parts have been received and inspected.
  • Custom products are non refundable.

Damaged or Missing Parts
In an instance where you receive a damaged package a claim must be made with OC Fabrication LLC. The claim can be submitted by sending an email containing photos of the damaged packages and damaged products. The email must also include your order number as well. Do not discard any of the original packaging or try installing the products.

While every precaution is taken there could be a case where you are missing parts. If this happens please send an email with your order number, list of missing parts, photo of the package or packages, and a photo of the quality control tag located on the back of the box.

If the shipping carrier losses your package please contact OC Fabrication LLC. A claim will be filled with the shipping carrier. Unfortunately, we do not have much control over this situation and must wait for the carrier to process the claim.

Freight Shipping
The customer must contact OC Fabrication LLC to arrange for freight shipping. OC Fabrication LLC will palletize the order and the customer can deal directly with the freight carrier if preferred. Before signing confirm that you received all items listed on the packing slip and nothing is damaged. If you receive damaged parts or are missing parts leave a note on the bill of landing and sign it. Make sure the driver is aware of the situation and signs your copy of the bill of landing with the noted damages or missing parts. Once you have taken possession of the package file a claim with OC Fabrication LLC by sending an email. Please include your order number, copy of your bill of landing, and photos of the damaged items or list of missing parts. Do not discard any of the original packaging or try installing the products. OC Fabrication LLC will do everything possible to resolve the issue as quickly as possible.